Mini Luna Brown

At Casa di Kaira, every order is carefully packed with love and attention to detail to ensure your bag arrives beautifully and safely.

Packaging

Each order is packaged in protective wrapping to keep your item secure during transit. We aim to create a simple, elegant unboxing experience while ensuring your bag arrives in perfect condition.

Shipping Methods

We currently ship within Ireland and selected international locations using trusted courier and postal services.

Ireland

● Standard Shipping: 2–5 working days

● Express Shipping: 1–2 working days (where available)

International Shipping

● Delivery times vary depending on destination

● Estimated delivery: 5–14 working days

Please note that delivery times are estimates and may vary during busy periods or due to customs delays.

Shipping Costs

Shipping costs are included in your order for every purchase over €100

Order Processing

Orders are usually processed within 1–3 working days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Customs & Duties

International customers may be responsible for customs fees, import duties, or local taxes depending on their country’s regulations. These charges are not included in our shipping costs.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if available).

At Casa di Kaira, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.

Returns

● Items can be returned within 14 days of receiving your order.

● Products must be:

● Unused and in original condition

● Returned with original packaging and tags

● Free from marks, damage, or signs of wear

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

● Gift cards

● Personalized or custom-made items

● Sale or clearance items (unless faulty)

Refunds

Once your return is received and inspected, you will be notified regarding the approval of your refund.

If approved:

● Refunds will be processed to your original payment method

● Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider

Shipping costs are non-refundable unless the item received was faulty or incorrect.

Return Shipping

● Customers are responsible for return shipping costs unless the item is faulty or incorrect.

● We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue as quickly as possible.