At Casa di Kaira, we want you to love your purchase. If for any reason you are not fully satisfied, we’re here to help.
Returns
● Items can be returned within 14 days of receiving your order.
● Products must be:
● Unused and in original condition
● Returned with original packaging and tags
● Free from marks, damage, or signs of wear
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
● Gift cards
● Personalized or custom-made items
● Sale or clearance items (unless faulty)
Refunds
Once your return is received and inspected, you will be notified regarding the approval of your refund.
If approved:
● Refunds will be processed to your original payment method
● Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider
Shipping costs are non-refundable unless the item received was faulty or incorrect.
Return Shipping
● Customers are responsible for return shipping costs unless the item is faulty or incorrect.
● We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with photos and your order number so we can resolve the issue as quickly as possible.
